Last updated: February 1, 2026

PlentyTorque (“we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a premium shopping experience for automotive essentials, including car care products, garage and workshop tools, and vehicle accessories.

Our store is hosted on Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, share, and otherwise process your personal information when you visit, use, or make a purchase through the Services, or when you communicate with us.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised or de-identified.

Depending on how you interact with our Services, we may collect the following categories of personal information:

• Contact details: name, shipping address, billing address, phone number, email address.
• Order and transaction details: items viewed, added to cart, purchased, returned, exchanged, or cancelled; order history.
• Account details: login-related information and preferences, if you create an account.
• Payment information: payment method details and confirmation. Payments are processed by Shopify and/or payment providers; we do not store full card numbers.
• Customer support communications: information you provide when contacting us, including order numbers and photos if needed to resolve an issue.
• Device and usage data: IP address, browser or device identifiers, pages viewed, and interactions with the Services.
• Cookies and similar technologies: used to operate the store, remember preferences, and support analytics and advertising.

2. How We Use Your Personal Information

We use personal information to:

• Provide and operate the Services, including processing orders, payments, shipping, returns, and customer support.
• Communicate with you about orders, updates, and service messages.
• Improve the store experience through analytics, troubleshooting, performance monitoring, and testing.
• Prevent fraud and help ensure security.
• Comply with legal requirements and enforce our terms and policies.
• Carry out marketing and advertising where permitted, including sending offers if you opt in, showing relevant ads, and measuring ad performance.

3. How We Share Personal Information

We may share personal information with trusted third parties only as needed for legitimate business purposes, including:

• Shopify, for store hosting, checkout, and core e-commerce functionality.
• Payment processors, to complete transactions.
• Shipping and fulfilment partners or carriers, to deliver orders and manage returns where applicable.
• Service providers that support our operations, such as IT, analytics, customer support tools, and email or SMS tools.
• Marketing partners, where enabled, to help deliver and measure advertising.

These third parties may process information under their own privacy policies and contracts with us.

4. Shopify’s Role

Our store is hosted by Shopify. Shopify may collect and process personal information about your access to and use of the Services to provide and improve Shopify-powered services.

5. Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to power the Services, remember preferences, provide analytics, and support advertising.

You can control cookies through your browser settings. Please note that blocking cookies may affect certain store features.

6. Third-Party Links

The Services may include links to third-party sites. We are not responsible for the privacy or security practices of those third parties. We encourage you to read their privacy policies.

7. Children’s Privacy

The Services are not intended for children and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

8. Security and Retention

We use reasonable safeguards to protect personal information. However, no method of transmission or storage is 100% secure.

We retain personal information only as long as necessary for the purposes described in this policy, including to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights and Choices

Depending on where you live, you may have rights such as:

• Access to the information we hold about you
• Correction of inaccurate information
• Deletion of your information
• Opt-out of certain marketing or targeted advertising, where applicable
• Data portability in some regions
• Withdrawal of consent where processing is based on consent

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

10. International Transfers

Your personal information may be transferred to, stored, and processed outside your country of residence, including in countries where Shopify or our service providers operate. Where required, we rely on recognised transfer mechanisms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

Email: plentytorque@gmail.com

Business address:
22 Hays Walk, Suite 65
Cheam
Sutton
England
SM2 7NQ