Shipping policy

Thank you for shopping with PlentyTorque. We are committed to providing a smooth and reliable shipping experience for UK customers. Please review the details below regarding order processing, delivery timelines, tracking and delivery guidelines.

PlentyTorque is a curated UK automotive store for automotive essentials, including car care products, garage and workshop tools, vehicle electronics and accessories.

ORDER PROCESSING TIME

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During high-volume periods (sales, holidays), processing times may be slightly extended.

SHIPPING TIME (UNITED KINGDOM)

After dispatch, estimated delivery times within the UK are typically:

  • Standard delivery: 2–5 business days

  • Remote areas: delivery may take longer depending on location and carrier performance.

Please note that weather conditions, carrier delays and peak seasons may impact delivery speed.

SHIPPING CARRIERS

We ship using trusted carriers such as:

  • Royal Mail

  • Evri

  • DPD

  • UPS

  • and other courier partners depending on destination, service level and parcel size.

Carrier selection may vary to ensure the best balance of reliability and delivery efficiency.

SHIPPING RATES

  • Shipping fees (if any) are displayed at checkout and depend on your location and order details.

  • Promotions such as free shipping may be offered from time to time and will apply automatically at checkout when eligible.

DROPSHIPPING & MULTIPLE SHIPMENTS

Some items may ship directly from supplier or partner warehouses. Because of this:

  • your order may arrive in multiple packages

  • packages may ship from different locations

  • items may have slightly different delivery times

If your order includes multiple items, please allow extra time for all packages to arrive.

SHIPPING CONFIRMATION & TRACKING

Once your order ships, you will receive a shipping confirmation email with tracking details (when available).
Tracking may take 24–48 hours to update after dispatch.

If tracking does not update immediately, please check again later.

ADDRESS ACCURACY

Please ensure your shipping address is complete and accurate before placing your order. PlentyTorque is not responsible for:

  • delayed delivery due to incorrect addresses

  • parcels lost due to incomplete or invalid address details

If you notice an error after placing your order, contact us immediately at plentytorque@gmail.com.

LOST, STOLEN OR DAMAGED PACKAGES

Damaged items
If your order arrives damaged, contact us within 48 hours of delivery and include:

  • your order number

  • photos of the package and damaged item(s)

Marked delivered but not received
If the carrier marks your order as delivered but you haven’t received it:

  • check with neighbours or building reception

  • verify the shipping address in your confirmation email

  • contact the carrier for delivery details

If you still need help, email us and we will assist with the next steps.

CONTACT

If you have any questions about shipping, please contact us:

Email: plentytorque@gmail.com