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- Pre Purchase Questions
- ORDER & SHIPPING
- Orders & Payments
- Returns & Refunds
- ABOUT POLICIES
Need Help?
For a question about a product, fitment, shipping or returns, contact our support team with the product link and the relevant vehicle details. For an existing order, include the order number.
Pre Purchase Questions
Q: How do I choose the right product for my needs?
Start with your goal (interior, exterior, glass, wheels/tyres). If you’re unsure, email plentytorqueauto@gmail.com with your vehicle make/model/year and what you want to achieve—we’ll suggest a simple, effective setup.
Q: Will a product fit my vehicle?
Check the product description for compatibility notes. For fitment questions, email us your vehicle details and the product link before ordering.
Q:Are your products safe on sensitive trims or matte finishes?
Many are, but always follow the product instructions and test on a small, hidden area first—especially on matte paint, soft-touch plastics and delicate trim.
Q:Can I use multiple products together?
Follow the instructions for each exact product. Do not mix chemicals unless the manufacturer explicitly allows it.
Q:Do you sell hazardous or flammable products?
Some automotive items may be classed as hazardous. If so, shipping options may be limited and some items may be non-returnable—details are shown on the product page
Q:Do you offer bundles or starter kits?
When available, bundles are listed in the relevant collections. They’re a great way to build a simple car care routine.
Q: How do I know if something is in stock?
A: Stock status is shown on each product page. If something becomes unavailable after ordering, we’ll contact you with options.
Q: Do you restock sold-out items?
A: We restock popular items when possible. If you want a restock estimate, email us the product link.
Q:How do I know if a product is in stock?
Stock status is shown on the product page. If an item is out of stock, you may see a notice and (if enabled) a restock alert option.
ORDER & SHIPPING
Q: How long does processing take?
A: Orders are typically processed within 1–3 business days (Mon–Fri). Peak periods may take slightly longer.
Q: How long does UK delivery take?
A: After dispatch, standard UK delivery typically takes 2–5 business days. Remote areas and peak seasons may take longer.
Q: Do you ship across the UK?
A: Yes. Delivery options, timelines and costs are shown at checkout.
Q: Do you offer free shipping?
Shipping charges and any eligible free-shipping offer are shown at checkout. See the shipping policy for the current terms.
Q: My tracking hasn’t updated—what should I do?
A: Tracking updates can take 24–48 hours after dispatch. If there’s no update after that, email us with your order number.
Q: Will my order arrive in more than one parcel?
A: Sometimes. Some items may ship from partner locations, so multi-item orders can arrive in separate parcels.
Q: Can I change my delivery address after ordering?
A: Contact us immediately. If the order hasn’t been dispatched, we may be able to update it.
Q: What if my parcel is marked delivered but I haven’t received it?
A: Check neighbours/building reception, verify the shipping address, and contact the carrier for delivery details. Then email us if you still need help.
Q: What if my parcel arrives damaged?
A: Email us within 48 hours with your order number and photos of the packaging and item(s).
Orders & Payments
Q: Which payment methods do you accept?
A: Payment methods available at checkout may include major cards and digital wallets (e.g., Apple Pay / Google Pay), depending on device and region.
Q: Is checkout secure?
A: Yes. Payments are processed securely via Shopify and payment providers. We don’t store full card numbers.
Q: Will I receive an order confirmation?
A: Yes—an order confirmation email is sent after checkout.
Q: I didn’t receive my confirmation email—what should I do?
A: Check spam/junk folders first. If it’s not there, email us and we’ll help.
Q: Can I cancel or change my order?
A: Email us as soon as possible with your order number. If the order hasn’t shipped yet, we’ll do our best to assist.
Q: Can I order without creating an account?
A: Yes—you can check out as a guest.
Q: Do you charge VAT?
A: Prices and any applicable taxes are shown at checkout based on your delivery address.
Q: Do you offer discount codes?
A: If available, codes can be applied at checkout. Subscribing to the newsletter may provide occasional offers.
Q: Can I request an invoice/receipt?
A: Your order confirmation email serves as your receipt. If you need additional details, contact us.
Returns & Refunds
Q: What is your return window?
A: You may request a return within 30 days of delivery. Returns require authorisation before sending.
Q: How do I start a return?
A: Email plentytorqueauto@gmail.com with your order number and the item(s) you’d like to return.
Q: Where do I send returns?
A: Approved returns are sent to: 6 Shea Way, ST006, Newark, Delaware 19713, United States.
Q: Why is the return address in the United States?
A: Returns are processed via our designated returns facility to ensure consistent inspection and handling. Please request authorisation first for the correct instructions.
Q: How long do refunds take?
A: Approved refunds are processed within 10 business days after inspection. Banks may take longer to post funds.
Q: Do you offer exchanges?
A: We don’t offer direct exchanges. Return the item (once approved) and place a new order.
Q: What items can’t be returned?
A: Hazardous materials, flammable liquids/gases, gift cards, and sale items (unless faulty). Custom/personalised items (where applicable) may also be excluded.
Q: What if my item is faulty or incorrect?
A: Contact us as soon as possible with your order number and photos. Your statutory rights are not affected.
Q: Who pays return shipping?
A: Return shipping costs are customer-paid unless the item is faulty or incorrect.
Q: Can I return an item if it was used?
A: Items must be unused and in original packaging unless faulty.
ABOUT POLICIES
Q: How can I contact you?
Email plentytorqueauto@gmail.com with the product link or order number and the relevant details. You can send an email at any time; this does not promise round-the-clock staffed support.
Q: What is your business address?
A: PlentyTorque LTD, 3 Terminus Rd, Chichester PO19 8UE, United Kingdom
Q: Where can I find your policies?
A: You can view Shipping, Refunds, Terms and Privacy via the links in the footer.
Q: Do you store payment details?
A: No. Payments are processed securely by Shopify and payment providers.
Q: Can I unsubscribe from emails?
A: Yes—every marketing email includes an unsubscribe link.
Q: Are your products authentic and safe?
Check the manufacturer, exact product reference and any required approval or certification for your intended use. If a listing does not establish a detail you need, ask us before ordering.
Q: Is my payment information secure?
Payments are processed through encrypted, secure gateways to protect financial data.